Do I need an account to place an order?
No — you can check out as a guest using a credit card without creating an account. However, creating an account lets you see your order history, track shipments, and if you are ordering on behalf of a Service Body, manage your invoice account.
How do I create an account?
Click “Register” in the top menu on wrso.org. Fill in your name, email address, and a password.
If you are ordering on behalf of a Service Body — such as an area, region, or intergroup — select “Service Body” as your customer type and enter your service body’s name. Individual members select “Individual.”
I forgot my password. What do I do?
On the login page, click “Lost your password?” and enter your email address. You will receive a link to reset your password. Check your spam folder if it doesn’t arrive within a few minutes.
How do I place an order?
Browse the store, add the items you need to your cart, and proceed to checkout. You will enter your shipping address and choose a payment method. If you are logged in as a Service Body, you will also have the option to pay by invoice.
Can I order by phone?
Yes — you are welcome to call the office at (920) 232-9615 during business hours and a trusted servant will be happy to help you place your order.
Is there a minimum order amount?
No — there is no minimum order. You can order as little or as much as you need.
What payment methods are accepted?
he WRSO online store accepts:
Invoice NET30 — available to registered Service Body accounts only
Credit and debit cards — Visa, Mastercard, American Express, Discover, and more
Apple Pay and Google Pay — available on compatible devices
Is it safe to enter my credit card on the website?
Yes — all payments are processed securely through Square, a trusted payment processor. Your full card number is never stored on the WRSO website. The site uses HTTPS encryption to protect all data.
What is the handling fee?
A handling fee is added to every order to cover the cost of packing materials and fulfillment. The fee is based on the number of items in your order:
| Items in Order | Handling Fee |
|---|---|
| 1 to 199 items | $5.00 |
| 200 to 499 items | $10.00 |
| 500+ items | $20.00 |
The handling fee applies to all orders, including local pickup. It is added automatically at checkout.
How does shipping work?
All orders ship via UPS Ground from our office in Oshkosh, Wisconsin. Shipping rates are calculated in real time based on your address and the weight of your order. You will see the exact shipping cost before you complete your purchase.
How long does shipping take?
UPS Ground typically delivers within 1 to 5 business days depending on your location. An estimated delivery date is shown at checkout when you select shipping.
How do I track my order?
Once your order ships, you will receive an email with your UPS tracking number and a link to track your package. You can also log in to your account, go to My Account → Orders, and click on your order to see the tracking information.
Can I pick up my order at the office?
Yes — local pickup is available at no shipping charge. At checkout, select “Office Pickup — 732 N Main St., Oshkosh” as your shipping method. We will contact you when your order is ready.
Please note that the handling fee still applies to pickup orders, as your order still needs to be pulled and packed.
Do you ship outside of Wisconsin?
Yes — we ship anywhere in the United States via UPS Ground. Shipping rates will reflect the distance from Oshkosh to your location.
How do Service Body invoice accounts work?
Service bodies — such as areas, regions, and intergroups — can order on invoice, meaning you place your order now and pay within 30 days (NET30).
To use this feature, register for an account and select “Service Body” as your customer type. The Invoice NET30 payment option will then appear at checkout when you are logged in.
How do I pay an outstanding invoice?
Log in to your account and go to My Account → My Invoices. You will see all your invoice orders and your current outstanding balance. Click “Pay Now” next to any unpaid invoice to pay by credit card online.
Can I see my full invoice history?
Yes — your complete invoice history is available under My Account → My Invoices when you are logged in. Each invoice shows the order date, items, total, and current payment status.
What if I need to return something?
If you received damaged or incorrect items, please contact us at (920) 232-9615 as soon as possible. Have your order number ready — you’ll find it in your confirmation email or under My Account → Orders. We will work with you to make it right.
What if my order never arrived?
First, check your tracking email to see the latest status of your shipment. If the tracking shows delivered but you haven’t received it, check with others at your address and look in any secure delivery locations.
If it has been more than 7 business days with no movement on tracking, please contact us and we will investigate with UPS.
How do I contact the WRSO office?
We are here to help. You can reach us by phone or visit us in person:
| Phone | (920) 232-9615 |
| Address | 732 N Main St., Oshkosh, Wisconsin 54901 |
| Website | wrso.org |