Effective Date: 02/23/26
Introduction
The Wisconsin Regional Service Office (WRSO) is committed to protecting the privacy of our customers, service bodies, and all visitors to our website at wrso.org. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
WRSO operates as a nonprofit service office supporting the fellowship in Wisconsin. We maintain an online store to provide literature, recovery milestone items, and supplies to individuals and service bodies throughout the region.
Information We Collect
Account Registration
When you create an account on our website, we collect:
- Full name
- Email address
- Phone number (optional)
- Customer type (Individual or Service Body)
- Service body name and area (if applicable)
Orders & Transactions
When you place an order, we additionally collect:
- Billing address
- Shipping address
- Order history and details
- Invoice records (for Service Body accounts using NET30 terms)
Payment Information
WRSO uses Square as our payment processor. When you pay by credit or debit card, your payment information is collected and processed directly by Square. WRSO does not store, access, or retain your full credit card number, expiration date, or security code on our servers. For more information on how Square handles your payment data, please review Square’s privacy policy at squareup.com/legal/privacy.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- Browser type and version
- IP address
- Pages visited and time spent on site
- Referring website
- Device type
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To manage your account and customer profile
- To generate and track invoices for Service Body accounts
- To communicate with you about your orders, account, or inquiries
- To improve our website and services
- To maintain accurate financial and inventory records
We do not use your information for marketing purposes unless you have explicitly opted in to receive communications from WRSO.
Cookies
Our website uses cookies to provide essential functionality:
- Session cookies — to keep you logged in while you browse and shop
- Cart cookies — to remember the items in your shopping cart
- Authentication cookies — to recognize you when you return to the site
These are functional cookies necessary for the website to operate. We do not use advertising cookies, tracking cookies, or third-party analytics cookies.
Who Has Access to Your Information
Access to your personal information is strictly limited to:
- The WRSO Store Manager, who manages orders, invoices, and customer accounts
- WRSO administrative personnel, as needed for order fulfillment and office operations
- Square (our payment processor), for processing credit and debit card transactions
We do not sell, rent, trade, or share your personal information with any third parties for their own purposes. We will only disclose your information if required to do so by law.
Data Retention
We retain your account information and order history for as long as your account remains active, and as required for our financial recordkeeping obligations as a nonprofit service office. If you wish to have your account and associated data deleted, you may contact us and we will process your request, subject to any legal or financial recordkeeping requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the information provided below.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Payment data is handled entirely by Square’s secure, PCI-compliant infrastructure.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:
Wisconsin Regional Service Office 732 N Main St. Oshkosh, Wisconsin 54901 Phone: (920) 232-9615 Website: wrso.org